Q: What differentiates Locklear-Bourgeau Custom Homes from other builders in my price range?

A: The difference between Locklear-Bourgeau Custom Homes and our direct competitors is that we are a true custom builder with a team approach to custom building. In an era with potentially unlimited selection options we make the process fun, exciting and tailored to each individual's personality. Whether your home is 3,000 square feet or a 10,000 square foot multi-million dollar estate, Locklear-Bourgeau builds each using the same quality materials, subcontractors, architectural design, interior design and construction methods. Every home is designed and built according to specifications, budgets, tastes and lifestyle of each client. Our creativity and passion in the business is contagious...while our team will ensure a fantastic experience for all clients throughout each exciting phase. Any other approach to building a custom home will simply be second best.

Q: What is "standard" in your homes and what are considered "upgrades"?

A: There are no "upgrades" with our homes. We customize each home from concept to move-in with the features and specifications requested by each owner.

Q: Can I design my own home from scratch?

A: Absolutely! We wouldn't want it any other way. We guide each of our clients through the design process with the architect to ensure that all goals are achieved and expectations met.

Q: What if I don't want all the bells and whistles in my house?

A: No problem! We customize each home to fit each client's needs, taste, and budget.

Q; What are the true quality differences between Locklear-Bourgeau and other builders?

A: Locklear-Bourgeau Custom Homes is a small team of professionals united with one common goal of cultivating client relationships for life with relentless pursuit of perfection in construction. Each job must be done right no matter what it takes – period! As for raw quality, we simply pay more to get the best. Details ranging from lumber, framing techniques, trim specifications, cabinet construction, floor plan design, ceiling heights and configuration to paint quality, as well as many other areas of construction have been refined and perfected according to Locklear-Bourgeau exceptional standards.

Q: You mention Zero Defects Inspection and Total Quality Management as principles for your company. How will these affect my homebuilding experience with Locklear-Bourgeau?

A: Our Zero Defects Inspection Checklist and principles of TQM enable us to thoroughly inspect and "tighten" each home throughout every phase of construction – right up to the pre-move-in walk through. These series of cross checks are designed to provide our clients a positive home buying experience whereby expectations of the highest quality are met or exceeded by the time of move-in.

Q: I have never experienced the building process with a custom home. What should I expect and what are the steps in designing a true custom home?

A: The process is simple and exciting because we do all the work. Our team of architects, designers, tradesman, mortgage providers and title company experts work together to effortlessly build our clients' dreams.

The 7 simple steps are as follows:

1. Each client will first meet with one of our team members (usually Troy Locklear or Mark Bourgeau) to discuss and determine the specifications, pricing and goals for each new home.

2. Once we have a conceptual overview, Locklear-Bourgeau will assist each client through the design process with one of our select architects. Throughout this phase, specifications are continuously examined and modified with careful consideration to meeting budgets and specific needs or design features.

3. Once plans are completed (usually 6-8 weeks), a construction agreement is finalized, complete with detailed specifications, blueprints and pricing.

4. We than follow each client's preferred course of financing and may refer them, if requested, to finance professionals we have worked with and feel they have our client's best interests at heart.

5. Once financing is complete (usually 2 to 4 weeks) the construction begins.

6. Following a detailed schedule of decision milestones, we meet with each client to finalize all aspects of construction design including floor plug locations, plumbing fixtures, light fixtures, flooring selections cabinet designs, countertop choices, fireplace mantle details, backsplash layouts, wall textures, paint colors, molding schedules, brick and stone combinations, and more!

7. Our team works hand and hand with each client to ensure that design specifications and goals are met and client's expectations are exceeded during the actual construction of the home.

Q: Does Locklear-Bourgeau have any lenders it recommends?

A: Yes. We have interviewed loan offices and lending institutions to determine those who share our commitment to providing a very positive home buying experience to our clients. We are pleased to refer clients to those lending professionals as may be requested.

Q: What is a one-time close and how will it help me?

A: The one-time close program allows our clients to save money on closing costs. Clients actually close on the construction loan and the permanent loan at the same time, incurring closing cost only once. Plus, the interim construction rate is extremely aggressive and clients have multiple opportunities to lock in permanent rates throughout the construction period.

Q: What type of warranty does Locklear-Bourgeau Custom Homes offer?

A: We offer a comprehensive one-year warranty from the date of move-in. Once our clients have moved into their new home, we ask clients to identify any problems and make a "punchlist" to be completed after 30 days. There is nothing magical about the 30-day period, only that through experience this usually gives our clients enough time to get settled in and allows all the nicks and dings which occurred during furniture move-in to be identified and repaired. In addition to taking care of drywall and paint touch-ups, or anything else that may require attention during the first year, we offer a two-year warranty on all mechanical systems (HVAC, Plumbing). Locklear-Bourgeau warrants the structural integrity of our foundation designs for a period of ten years.

Q: What makes you the best at customer service and meeting clients' expectations?

A: Each member of the Locklear-Bourgeau team is committed to meeting or exceeding our clients' expectations for their new home and home building experience. We are forthcoming in all communications with our clients...we listen, always asking questions, set realistic expectations, and closely manage construction schedules and budgets to accomplish our client's goals and dreams for their new home.

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